Refund policy

At Ink & Ideas, we strive to ensure our customers are fully satisfied with their purchases. Please review our refund policy below:

• Eligibility for Refunds: Products can be returned within 30 days of the purchase date for a full refund or exchange, provided they are unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
• Non-Refundable Items: Certain items are not eligible for refunds, including personalized or custom-made products, and items that are damaged due to misuse or mishandling after delivery.
• Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receipt. We will offer a full refund or exchange the item after receiving and inspecting the returned product.
• Refund Process: To initiate a return, please contact our customer service team via our email. Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method and may take several days to reflect in your account.
• Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.

For any questions regarding our refund policy, please reach out to our support team at [email protected].